At Super Custom Tees, we take pride in creating quality custom apparel and DTF transfers. Every custom order is prepared with care based on your selected products, artwork, and instructions.
Please review the following policies before placing your order. These guidelines help us provide a smooth and enjoyable customization experience.
1. Custom Orders & Final Sales
All custom-printed, personalized, and made-to-order products are produced specifically for each customer.
Because these products are customized, all custom sales are final, except where an item is defective, damaged, incorrectly produced, or a refund or other remedy is required by applicable law.
We do not accept returns or exchanges for:
- Changes of mind or personal preferences.
- Incorrect sizes, colors, or styles selected by the customer.
- Spelling mistakes or incorrect information submitted by the customer.
- Customer-supplied artwork errors.
- Design placement or dimensions selected and approved by the customer.
- Minor, reasonable differences between digital previews and finished products.
This policy applies to custom T-shirts, sweatshirts, hoodies, polos, other personalized apparel, and DTF transfers.
Our final-sale policy does not exclude responsibility for errors made by Super Custom Tees.
2. Customer Artwork Responsibility
Customers are responsible for reviewing their uploaded artwork before ordering.
Please verify:
- Spelling, names, dates, and wording.
- Image quality and resolution.
- Artwork colors.
- Design size and placement.
- Transparency and background elements.
- Overall appearance of the finished design.
Unless an artwork review or editing service has been separately agreed upon, customer-uploaded designs are printed as submitted.
We are not responsible for defects already present in customer-supplied artwork that are reproduced accurately during printing.
3. Background Removal & Transparent Artwork
For the best results, we recommend high-resolution PNG artwork with a transparent background, preferably 300 DPI at the intended print size.
Please ensure your files do not contain unwanted white backgrounds, colored backgrounds, transparent shadows, haze, or stray pixels.
Important: Any unwanted background, shadow, or other element contained in your uploaded artwork may appear in the final print.
Background removal, image cleanup, and artwork corrections are not automatically included with printing orders.
Customers may request editing services before production. Additional charges may apply.
We are not responsible for unwanted background elements originating in customer-supplied files when those files are printed accurately as submitted.
4. DTF Transfers & Gang Sheets
DTF transfers and gang sheets are produced using the artwork provided by the customer.
Customers are responsible for arranging their designs, selecting the correct dimensions, and ensuring their files are print-ready.
We do not individually inspect, edit, or correct every design on customer-uploaded gang sheets unless a separate artwork review service has been agreed upon.
Please check for unwanted backgrounds, incorrect sizing, overlapping designs, low resolution, spelling errors, and other artwork issues.
DTF transfers are intended for application using appropriate heat-press equipment, temperature, pressure, and pressing instructions.
Super Custom Tees is not responsible for application failures caused by incorrect pressing methods, unsuitable materials, improper equipment, or failure to follow the provided instructions.
If a transfer is defective when supplied or fails because of a production defect, please contact us for assistance.
5. Colors & Screen Displays
We work hard to produce beautiful, vibrant prints.
Printed colors may appear slightly different from what you see on your phone, tablet, or computer due to screen brightness, display settings, lighting, garment color, and printing processes.
Exact color matching is not guaranteed unless specifically agreed upon before production.
For important brand colors, please provide your RGB color codes and contact us before ordering. Providing color codes helps communicate your requirements but does not automatically guarantee an exact match.
For large orders requiring precise colors, we recommend requesting a physical sample before full production.
Reasonable color variations are not considered defects. However, substantially incorrect colors resulting from our production error will be reviewed and appropriately resolved.
6. Garment Colors, Sizes & Product Variations
Customers are responsible for selecting the correct garment style, size, and color.
Please review the product description and size chart before ordering.
Garment colors may appear different under various lighting conditions or screen settings.
Manufacturer sizing tolerances, fabric texture, dye lots, and garment measurements may vary slightly.
We are not responsible for incorrect customer-selected sizes or normal manufacturer variations.
If we supply the wrong product, size, or color, we will investigate and provide an appropriate remedy.
7. Design Previews & Print Placement
Our online Product Customizer provides a visual representation of your selected design.
Please review your artwork, placement, size, and product selections before adding the item to your cart.
Digital previews are intended to illustrate the general appearance of the finished product. Minor production variations may occur.
The final printed design may not appear identical to the on-screen preview due to garment shape, material, and printing processes.
Significant differences caused by our production error are not covered by this disclaimer.
8. Proofs & Customer Approval
Design proofs are available upon request.
If a proof is provided, customers should carefully review all artwork details before approving it.
Once a customer approves a proof, changes may not be possible after production begins.
Customer approval confirms acceptance of the design details shown in the proof, including spelling, layout, print size, and placement.
An approved proof does not waive responsibility for production defects or failure to follow the approved specifications.
Requests for additional revisions may affect production time or result in additional charges, which will be communicated before the work proceeds.
9. Order Changes & Cancellations
We begin preparing custom orders as quickly as possible.
If you need to cancel or change an order, please contact us immediately.
Before production begins: Cancellation or modification requests can generally be accommodated, provided no nonrecoverable custom work or materials have already been committed.
After production begins: Orders cannot ordinarily be canceled, changed, or refunded for a change of mind.
Production may include artwork preparation, custom material procurement, printing, or other order-specific work.
Where a cancellation is permitted after some work has been completed, any agreed charges will reflect actual work performed or nonrecoverable costs and will be disclosed as applicable.
If we cannot fulfill your order, or a cancellation or refund is required by law, we will provide the required remedy.
10. Production & Turnaround Times
Production times depend on the product, quantity, artwork requirements, and availability of blank apparel.
Our standard custom apparel production time is generally 2–5 business days, unless otherwise stated for your order.
Same-day or rush services are subject to availability and must be confirmed.
Turnaround times are estimates unless a specific deadline has been expressly guaranteed.
Orders requiring artwork corrections, proofs, special materials, or customer clarification may require additional time.
If we cannot ship within the promised timeframe, we will notify customers and provide the delay, cancellation, and refund options required by applicable law.
11. Shipping & Delivery
Customers are responsible for providing complete and accurate shipping information.
We ship orders using available shipping carriers and services.
Delivery estimates provided by carriers are estimates unless a guaranteed service has been specifically purchased and confirmed.
If an incorrect or incomplete address is provided, additional shipping charges may apply for an approved reshipment.
If a package is returned because of a customer-provided address error, we will contact the customer to arrange the next steps.
If an order is lost, damaged, or delivered incorrectly, please contact us so we can investigate with the carrier.
Carrier tracking and delivery confirmation may be used to investigate delivery disputes.
A delivery scan does not automatically eliminate our obligations under applicable law or payment-provider rules.
12. Local Pickup Orders
Customers selecting local pickup will receive a notification when their order is ready.
Please wait for the pickup confirmation before collecting your order.
After-hours patio or pickup-box arrangements may be available upon request.
For unattended pickup, we may document the date, time, and location where an order is made available.
Customers should contact us promptly if an order cannot be located or appears damaged.
Uncollected Orders: Please collect your order within 30 days of receiving the ready-for-pickup notification.
If an order remains uncollected, we will attempt to contact you before taking further action.
Orders left uncollected for more than 30 days may be subject to storage arrangements or lawful disposal after appropriate notice, subject to applicable law.
Custom-order charges are not automatically refundable because an order was not collected. This does not affect any legal right to a refund.
13. Damaged, Defective & Incorrect Products
We want you to be happy with your order.
If you receive an incorrect, damaged, or defective product, please contact us as soon as possible, preferably within 5 days of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photos showing the problem.
- Photos of the packaging, if shipping damage occurred.
We may request additional information or inspection to determine the cause.
When a problem is caused by our production or fulfillment error, we will provide an appropriate remedy, such as correction, replacement, or refund.
The requested 5-day reporting period does not limit rights provided by applicable law.
14. Returns & Exchanges
Custom-made and personalized items are generally not eligible for return or exchange due to customer preference, incorrect customer selections, or errors in customer-provided artwork.
Please do not return products without first contacting us for return instructions.
If we authorize a return, we will explain the return procedure and any applicable shipping arrangements.
For verified errors attributable to Super Custom Tees, we will provide an appropriate remedy and cover required return or replacement shipping costs.
Unauthorized returns do not automatically qualify for refunds.
15. Refund Processing
Approved refunds will generally be issued to the original payment method, subject to applicable law and payment-provider procedures.
Refund processing times may vary depending on the payment provider and financial institution.
When a refund is required by law, the legally required method, amount, and timeframe will apply.
For discretionary refunds or accommodations, any applicable terms will be communicated before the customer accepts the resolution.
16. Chargebacks & Payment Disputes
If you have a concern about your order, we encourage you to contact Super Custom Tees so we can review the issue and work toward a fair solution.
We maintain order and fulfillment records to assist with payment inquiries, including:
- Order confirmations and product selections.
- Customer-submitted artwork.
- Design previews and approved proofs.
- Customer communications.
- Production and quality-control records.
- Shipping tracking and delivery confirmation.
- Applicable store policies.
If a payment dispute or chargeback is filed, we may submit relevant transaction and fulfillment evidence to the payment provider.
Chargebacks are reviewed and decided by the applicable financial institutions or payment providers.
If a chargeback results in a payment reversal for merchandise that was properly produced and delivered, and we believe we have a valid legal claim, Super Custom Tees reserves the right to pursue recovery of the unpaid amount or merchandise through Claims Court or other appropriate legal proceedings.
Nothing in this policy prevents customers from exercising their lawful rights to dispute a transaction.
17. Duplicate Orders & Incorrect Orders
Customers should review their cart carefully before completing checkout.
If you accidentally place a duplicate order or select the wrong product, contact us immediately.
We will attempt to correct the issue before production begins.
Once custom production has started, duplicate or incorrectly placed orders may not be eligible for cancellation or refund, except as required by law.
If a duplicate charge results from a technical or payment-processing error, we will investigate and correct it appropriately.
18. Customer-Supplied Content & Copyright
By submitting artwork, logos, photographs, text, or other designs, customers confirm that they own the content or have the necessary permission to use it for their requested order.
Customers agree not to submit content that unlawfully infringes another party's intellectual property rights.
Super Custom Tees reserves the right to decline artwork or cancel orders involving suspected infringement, prohibited content, or other legal concerns.
If an order is canceled by us before fulfillment, we will provide any refund required by applicable law.
We may retain submitted artwork and order records as reasonably necessary for production, customer service, dispute resolution, and legal compliance, subject to our Privacy Policy.
19. Care Instructions & Product Use
Customers should follow the recommended washing, drying, pressing, and care instructions for their products.
For printed apparel, we generally recommend washing inside out, using mild detergent, avoiding bleach, and following the garment care label.
For DTF transfers, customers should follow the applicable pressing instructions.
Damage resulting from misuse, improper application, or failure to follow reasonable care instructions is generally not considered a manufacturing defect.
This does not exclude defects present when the product was supplied.
20. Bulk & Group Orders
For bulk orders, customers are responsible for verifying the final size breakdown, quantities, names, artwork, and product selections.
We recommend confirming all details before production begins.
Once bulk production starts, changes may be restricted.
For orders requiring specific brand colors, placement, or other critical specifications, we recommend requesting a sample or approved proof before production.
Any agreed production tolerances or special requirements should be documented in writing before the order is accepted.
21. Promotions & Discounts
Discount codes and promotions must be applied according to their stated terms.
Promotions generally cannot be combined or applied retroactively unless expressly permitted.
Promotional offers do not affect customers' legal rights concerning defective or incorrectly supplied goods.
22. Policy Updates & Applicable Rights
Super Custom Tees may update these policies periodically.
The policy applicable to an order is generally the version disclosed when that order was placed, unless a later change is agreed upon or required by law.
These policies are intended to operate consistently with applicable federal and state consumer-protection laws and the rules of the payment platform used.
Nothing in this policy excludes or restricts rights that cannot legally be waived.
23. Contact Us
Questions about your artwork, order, or finished product?
We're happy to help!
Super Custom Tees
Columbia, Maryland, USA
Website: https://supercustomtees.com
Please contact us through our website or the marketplace where you placed your order.
Thank you for choosing Super Custom Tees. We appreciate your business and look forward to bringing your designs to life!
